Facebook Pixel

Job Description

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients and customers with hardware and software issues. Your main duties will include troubleshooting technical problems, diagnosing and resolving network issues, and installing and configuring computer systems and applications. You will also be required to offer guidance on how to use different software and systems effectively. Additionally, you will collaborate with the IT team to ensure smooth operations within the organization. To excel in this role, you must have strong problem-solving skills, excellent communication abilities, and a customer-oriented approach. A degree in computer science or a related field is typically required, along with relevant technical certifications.


  • Provide technical assistance and support to end-users regarding software and hardware issues.
  • Diagnose and troubleshoot technical issues, including network connectivity problems.
  • Escalate unresolved issues to the appropriate team or higher level of support.
  • Install, configure, and update software applications and operating systems.
  • Set up new user accounts and profiles and assist with password resets.
  • Perform regular maintenance of systems and ensure software updates are applied promptly.
  • Develop and maintain technical documentation and create knowledge base articles.
  • Assist with IT projects, such as system upgrades and new software implementations.
  • Train end-users on how to use software and hardware effectively.
  • Provide excellent customer service and ensure all technical issues are resolved in a timely manner.


  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication skills to effectively interact with customers and resolve technical issues.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) preferred.
  • Strong problem-solving abilities and a customer-oriented approach.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: IT Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.


Similar Jobs

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.