Technical Support IT Analyst

Naperville, Illinois, United States, North America Part-time

Role and Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Ready for onsite System pickup/delivery from warehouse/distributors.
• Perform hardware and software installations, configurations, and updates as needed
• Create and maintain IT Inventory.
• Provide introductory online training for company products/applications
• Resolve technical issues in a timely manner using available resources within the company
• Basic knowledge in Active Directory, Networking, VOIP phone configuration.
  
  

Preferred Skills

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support
• Associate degree in Computer Science/ B.Tech/MCA
• In-depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365
  
  

Qualifications

Bachelors/Masters

Realtime/Handson troubleshooting knowledge required

Commitment to Diversity and Inclusion

As advocates of equal opportunities, we prioritize diversity and inclusivity, empowering our team members to embrace their authentic selves in the workplace daily. Our aim is to cultivate an environment that mirrors the communities we serve and resonates with our global, multicultural clientele. Inclusion is at the core of our ethos, recognizing that each team member brings a unique perspective crucial to our collective success. We uphold a commitment to non-discrimination, irrespective of race, religion, color, gender identity, sexual orientation, age, disability (both physical and mental), national origin, veteran status, or any other legally protected characteristic. All hiring decisions are made based on qualifications, merit, and organizational requirements.

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