Technical Support Engineer - Hydrolox MENA

Join Our Team as a Technical Support Engineer at Hydrolox MENA (Middle East North Africa)!

Intralox, L.L.C., the global leader in conveyor equipment solutions, is excited to announce an opening for a Technical Support Engineer in our Hydrolox Traveling Water Screen Division (https://hydrolox.com/). This role will be based in the Middle East (specific country of residence to be determined). We are looking for a passionate and skilled individual to join our team and contribute to our innovative solutions in surface water intakes, industrial plant operations, and rotating equipment.

As a Technical Support Engineer, you will play a crucial role in supporting local fabricators, plants, and contractors to ensure the effective manufacture, installation, commissioning, service, and troubleshooting of Hydrolox Water Screens.

Your Responsibilities Will Include

• Collaborating with Regional Account Managers and Product Managers on regional projects.
• Consulting with contractors and end-users on the delivery, installation, and commissioning of Hydrolox Traveling Screens.
• Troubleshooting and resolving issues during installations and routine operations.
• Representing our brand with professionalism and maintaining a positive appearance under stress.
• Reporting on trips and site visits, including inspections, installations, Factory Acceptance Testing, and competitor equipment analysis.
• Participating in internal design and risk assessment reviews for regional projects.
• Verifying project resources, time, and cost estimations.
• Communicating with customers throughout the product life cycle and recommending replacement parts and equipment.
• Ensuring complete system testing and customer acceptance.
• Visiting fabrication factories in the region and attending Factory Acceptance Tests.
  
  

• Ability to obtain a Work Visa in the Regional Market countries, as well as the United States, EU, and United Kingdom for onboarding and training sessions.
• Bachelors Degree in an Engineering Field.
• 5 years of product support experience in the Middle East.
• A background in power generation or water desalination would be a strong advantage.
• Excellent English verbal and written communication skills.
• Proficiency in Arabic is essential. Hindi is a plus.
• Strong organizational and problem-solving skills.
• Effective notetaking and reporting abilities.
• Ability to maintain poise and focus under time constraints.
• Capability to move around facilities and access jobsite equipment locations.
• Ability to work with personnel at all levels of an organization.
• Clear and concise writing style.
• Proficiency in Microsoft Office suite and ability to read and interpret CAD drawings.
• A self-managed team player.
• Willingness to travel up to 70%, including weekends and holidays as required by customer and project schedules.
  
  

• A Master’s Degree in Mechanical Engineering or another technical field of study is a plus.
  
  

• A supportive team that invests in each other’s success and values work-life balance (home office options available).
• A local employment contract with a comprehensive benefits package.
• An inspiring working environment grounded in ideas, teamwork, and effort.
• The opportunity to be part of a leading premium-branded company with consistent financial results.