Technical Support Application Engineer - IVD

Job description:

Responsibilities:

• To analyze the regional application cases raised from local application specialists to provide the integral solution, and escalate to GTS if necessary.
• Provide the professional application services to regional KOL customers, establish the good relationship with doctors and increase the satisfaction of Mindray product and academic services.
• Support the first unit installation of new product in regions and ensure the local team could provide good services and collect the problems or requirements properly after installation.
• Organize training program for local application specialists to raise the professions and service ability. Also should provide internal technical discussion or sharing within region to deliver application news and recent case sharing.
• Self-develop the training material and provide the qualified training program to internal, distributors and end users as a trainer, and help department to develop internal trainers for the further education events.

Requirements:

• More than 5 years of experience in IVD Local service, experience in Hematology/ Bio-chemistry/ Immunoassay and hospital LIS system is preferred.
• Experience in building a service technology system is preferred.
• Have good communication ability, and can communicate smoothly with Engineers.
• Customer-oriented, with good interpersonal, Logical thinking and Good Communication Skills.
• LIS connection experience.
• Basic IVD clinical knowledge.
• Teaching Experience is needed.

Highly Competitive Salary + Excellent Benefits + Career Enhancement