Technical Service Assistance - Arabic Speaker 31J25

We are seeking a dedicated and proficient Technical Service Assistance - Arabic Speaker to join our dynamic team. This role demands a technical savvy individual who excels in providing exceptional support to our diverse clientele. The ideal candidate will handle customer inquiries and issues related to technical products and services in both Arabic and English languages. This position requires excellent communication skills, a customer-oriented approach, and the ability to resolve problems efficiently. If you are passionate about technology, fluent in Arabic, and eager to deliver exemplary support experiences, we encourage you to apply. You will play a crucial role in enhancing customer satisfaction and loyalty through your technical expertise and personalized assistance.

Responsibilities

• Respond to customer inquiries and technical issues in Arabic and English professionally.
• Identify, troubleshoot, and resolve hardware and software problems effectively.
• Maintain up-to-date knowledge of company products, features, and services.
• Convey accurate and timely information about product functionalities to customers.
• Document all customer interactions and solutions using the company's CRM system.
• Escalate unresolved technical issues to the appropriate department for resolution.
• Collaborate with team members to improve company-wide customer service processes.
• Advise customers on the best technical solutions based on their needs and expectations.
• Participate in training sessions to enhance technical know-how and customer service skills.
• Conduct follow-up communications with customers to ensure problem resolution satisfaction.
• Utilize remote desktop applications to troubleshoot technical issues where needed.
• Offer exceptional customer service experience by exceeding customer expectations consistently.

Requirements

• Fluency in both Arabic and English with excellent oral and written skills.
• Proven experience in a technical support or customer service role preferred.
• Strong problem-solving abilities and a detail-oriented approach to tasks.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Excellent interpersonal skills for fostering customer relationships and teamwork.
• Familiarity with CRM systems and remote desktop applications is a plus.
• High school diploma or equivalent; bachelor's degree in relevant field preferred.