Technical Engineer - Public Cloud

Job Purpose

At Emirates, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as a Technical Engineer - Public Cloud.

Join our Platform Engineering team, the backbone of our cloud modernization journey. We architect and engineer next generation cloud platforms that unify control across datacentres, networks, public and private cloud environments. With a strong emphasis on automation, agility, and cost optimization, we enable scalable, resilient, and secure infrastructure services that power critical business functions across the Emirates Group. Our team consists of highly skilled engineers and domain specialists who drive the evolution of hybrid cloud capabilities and deliver innovative solutions at enterprise scale. If you're passionate about building and modernizing platforms that shape the future of digital infrastructure, we welcome you to be part of our transformation.

As a Technical Engineer you will be responsible for the technology solutions implementation and operational support of the relevant technology area, including configuration, testing, implementation, ongoing maintenance, and support. Support the IT production processes and efficient deployment of solutions governing incident management, problem management, service level management, capacity management, availability management, and IT service continuity.

In This Role You Will

• Collaborate with cross-functional teams to support the deployment of solutions and ensure seamless integration and operational efficiency.
• Provide technical input to assist with Capacity Management, IT Service Continuity, and Availability.
• Identify areas of improvement within the relevant technology area and assist with the implementation of appropriate service improvement programmes initiated to improve service levels by increasing capacity, availability, and IT Service Continuity.
• Ensure that assigned incidents are resolved within the agreed Service Levels and, where applicable, workarounds are provided to minimise business impact.
• Provide technical troubleshooting support within the assigned technology area.
• Ensure that assigned problems are defined and analysed in line with the Problem Management Process.
• Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised.
• Provide technical consultancy and guidance to teams working within the technology area and act as a technical member of project teams delivering the assigned work packages.
  
  

Qualification

To be considered for this role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in a relevant field such as Computer Science, Computational Mathematics, Computer Engineering or Software Engineering.
• 5+ years working in a related IT Engineering
  
  

Knowledge/Skills

• Good hands-on experience managing and supporting public cloud environments.
• Understanding of cloud concepts and best practices, including security, governance and cost awareness.
• Experience with cloud services such as compute, storage, networking, serverless and container services.
• Development experience using technologies such as Python, TypeScript/JavaScript and APIs, React, Node.js or equivalent.
• Experience developing or integrating APIs, backend services and web applications.
• Understanding of containerisation technologies such as Docker and Kubernetes.
• Experience with Infrastructure as Code and automation tools such as Terraform, Python, Bash and/or PowerShell.
• Experience with Git, DevOps practices and CI/CD pipelines.
• Understanding of monitoring, logging, observability and basic application/cloud troubleshooting.
• Experience supporting cloud workload onboarding, automation and self-service capabilities.
• Ability to create clear and concise technical documentation and operational procedures.
• Cloud certification or relevant technical certification is desirable, such as Associate-level cloud, DevOps or developer certification.
• Exposure to AI/GenAI, AI agents or MCP integrations would be advantageous.
  
  

Leadership Role: No

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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