Technical Data Analyst - Freelance Remote

Department: Support & Leadership

Location: Global+

Compensation: $7.00 / hour

Description

About the Client
Our client is a business intelligence and data management company that helps organizations optimize telecom and technology services. They deliver visibility into service inventories, contracts, and billing to reduce costs and improve performance. You will support their Business Intelligence team to ensure clean, complete, and timely service data that powers decision-making.

Why does this role exist?
This role exists to acquire, validate, and maintain mission-critical telecom and technology service data that feeds the client’s BI reporting and optimization programs. By conducting proactive outreach to service providers, remediating data issues, and processing service changes, the Technical Data Analyst ensures data accuracy and continuity across systems. The outcome is reliable, actionable information that supports cost control, contract management, and service lifecycle decisions.

The Impact you’ll make

Data Acquisition & Provider Outreach

• Contact telecom/technology service providers by phone and email to obtain missing details (e.g., term dates, circuit IDs, addresses, voice numbers, pricing).
• Identify and reach the right provider contacts using provided lists, invoices, portals, and public resources.
• Track outreach activity and document dates, contacts, and responses.

Data Validation & Record Remediation

• Review Excel/Smartsheet datasets to identify missing, inconsistent, or duplicate entries.
• Validate against invoices, provider communications, and internal documentation.
• Standardize formats (IDs, numbers, addresses, dates), merge/remove duplicates, and flag issues for BI review.

Data Entry & System Updates

• Enter newly gathered information into designated workbooks and Smartsheet project sheets.
• Update service attributes (location, provider, service type, contract status) following defined validation rules.
• Double-check updates to maintain >99% accuracy.

Service Change & Disconnect Processing

• Submit requests to move services to month-to-month terms or prevent auto-renewal as instructed.
• Identify services for disconnection, initiate termination, track status, and confirm billing cessation.
• Update records with new statuses and effective dates.

Task Management, Reporting & Collaboration

• Maintain clear task tracking and logs in Smartsheet for all outreach, updates, and service requests.
• Provide weekly summaries of progress, outstanding items, disconnect activity, and escalations.
• Partner with BI, Customer Success, and Account Services; respond to on-demand data requests (e.g., associated numbers, term dates, circuit data).
  
  

Skills, Knowledge and Expertise

Required:

• 2+ years in technical support and/or data analysis within telecom/technology services or a closely related domain.
• Advanced Excel skills (lookups, pivot tables, data validation, de-duplication) and accuracy working with large datasets.
• Hands-on experience with Smartsheet or similar project/data tracking tools.
• Proven experience conducting professional phone/email outreach and validating data against invoices/portals.
• Excellent written and verbal English communication; available to work Monday–Friday, 9:00 a.m.–5:00 p.m. CST.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Technical: Excel power user; Smartsheet (or similar); data cleansing and normalization; record deduplication; invoice/portal navigation; use of LLM tools (e.g., ChatGPT) to draft emails or summarize documents.
• Process & quality: Meticulous attention to detail, rigorous QA mindset, documentation discipline, strong follow-through.
• Communication: Clear, professional phone/email presence; confident escalating issues with context and evidence.
• Work style: Analytical, self-directed, organized, and dependable; able to manage recurring tasks and deadlines.
• Ethics: Reliable handling of confidential data and adherence to data privacy expectations.

You should apply if…

• You love transforming incomplete, messy datasets into clean, reliable information that others can trust.
• You are persistent and professional when chasing details from service providers and can keep meticulous records of every step.
• You thrive in a structured, process-driven environment but communicate proactively when something needs clarification or escalation.
• You value accuracy, accountability, and teamwork—and you’re comfortable working autonomously day to day.

What to expect...


Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• 40 hours per week
• Monday to Friday 9 AM to 5 PM Central Time

Compensation:

• $7 per hour
• No benefits package included
  
  

Benefits

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