Technical Account Manager

Redpin is hiring its first Technical Account Manager in the UAE, based in Dubai.

This pivotal role will be responsible for managing our flagship commercials partners in the region, acting as the bridge between the company's technical solutions and its most strategic clients, ensuring successful product adoption and ongoing support.

You’ll play a foundational role in supporting product adoption, managing complex integrations, and acting as the technical voice of the customer on the ground.

You’ll be the technical voice and advocate for our customers on the ground, helping to shape Redpin’s product direction based on real-world feedback and impact. In this role you will collaborate with the Global Head of Growth and partner closely with our internal product & engineering teams as we launch, implement and scale these initial partnerships. T

This role is ideal for someone comfortable operating in ambiguity, eager to bring an early-stage product to market, and excited by the opportunity to shape our regional strategy.

What you’ll do

• Client Success and Strategic Account Management:
• Own the post-sales technical relationship with key accounts in the UAE, ensuring smooth onboarding, integration, and long-term success.
• Build trusted relationships with key decision-makers and become a go-to advisor for Redpin’s products and technical solutions
• Deliver compelling product demos and integration plans tailored to client workflows and systems.
• Drive adoption of new features, proactively identifying optimization opportunities across implementations.
• Product Adoption & Optimization
• Proactively identify opportunities to optimize customer integrations and maximize the value of the product by guiding them through implementation, identifying opportunities for improvement, and driving adoption of new features
• Provide expert advice and support to clients on product usage, integration, and troubleshooting
• Investigate technical issues, escalate complex problems to the appropriate internal teams, and ensure timely resolution
• Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions
• Internal Stakeholder Management/Cross Fucntional Collaboration
• Run internal reporting, including MBRs and analytics, to support visibility and planning
• Partner with Product & Eng, Operations, Compliance, and Marketing to ensure alignment on customer requirements and successful project delivery
• Develop a deep understanding of client requirements and translate them into optimal solutions that meet their needs
• Collaborate with the Global Head of Growth and the wider leadership team to support strategic planning and objectives
• Leadership
• Provide thought leadership on industry trends, challenges, and the competitive landscape to inform sales strategies

What you’ll need

• 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined
• Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies
• Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes
• Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a clear and concise manner
• Have a deep understanding of APIs, databases, system infrastructures, and architecture
• Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
• Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
• Experience influencing technical decision-makers and building trusted relationships with stakeholders at all levels, including C-suite
• Comfortable working under pressure to meet deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy

Bonus Points

• Previous experience and/or network of property developers and real estate players in the UAE
• Previous experience in the fintech or proptech sectors
• Background knowledge and understanding of International Real Estate