Team Leader

About AlphaMind

AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates world-class restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Babylon, Sucre, Bar du Port, Iris, and other award-winning hospitality experiences.

Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.

We are seeking a Team Leader to support the management team in delivering smooth daily operations and maintaining the high service standards at Le Relais de l’Entrecôte in Dubai. The role involves leading the front-of-house team during service, ensuring guest satisfaction, maintaining operational standards and helping the restaurant achieve its sales and performance targets.

Position Type: Full-time

Location: Le Relais de l'Entrecôte, Business Bay, Dubai

Key Responsibilities

• Lead the front-of-house team during assigned shifts and act as the main point of contact in the absence of a manager.
• Conduct pre-shift briefings, assign stations and communicate daily reservations, VIP guests, targets and operational updates.
• Ensure all team members follow the restaurant’s sequence of service, grooming standards and brand procedures.
• Supervise restaurant opening and closing procedures, including operational checklists and shift handovers.
• Monitor service flow, table turnover, order accuracy and the timely delivery of food and beverages.
• Ensure the first and second servings of steak, fries and sauce are coordinated correctly and delivered according to the Le Relais de l’Entrecôte concept.
• Coordinate effectively with the kitchen, bar, hostess desk and management team.
• Welcome guests, monitor their dining experience and respond promptly to requests or concerns.
• Handle minor guest complaints professionally and escalate serious matters to the manager on duty.
• Support the team during busy periods by assisting with orders, service, clearing tables and guest requests.
• Train, coach and motivate new and existing team members.
• Monitor attendance, punctuality, grooming, behaviour and performance during the shift.
• Encourage the team to promote beverages, desserts and other available items to support sales targets.
• Ensure correct use of the POS system and compliance with cash-handling procedures.
• Check restaurant cleanliness, table setup, equipment, menus, service stations and mise-en-place before and during service.
• Ensure compliance with food safety, hygiene, health and safety standards.
• Monitor operational supplies and report shortages, breakages or maintenance issues.
• Complete shift reports and communicate guest feedback, incidents and operational concerns to management.
• Support stock counts, inventories and cost-control initiatives when required.
• Help maintain a positive, respectful and professional working environment.
  
  

• Minimum 2–3 years of front-of-house experience in a busy restaurant.
• At least 1 year of experience as a Senior Waiter, Captain or Team Leader is preferred.
• Previous experience in a high-volume or premium casual-dining restaurant is an advantage.
• Good knowledge of restaurant service standards and POS systems.
• Strong leadership, communication and problem-solving skills.
• Ability to remain calm and organized during busy service periods.
• Good command of English; Arabic or French is an advantage.
• Flexible availability to work evenings, weekends and public holidays.
  
  

• Leadership and team motivation
• Guest-focused attitude
• Attention to detail
• Clear communication
• Problem-solving and decision-making
• Time management and organization
• Teamwork and accountability
• Ability to perform under pressure
  
  

• Guest satisfaction and complaint resolution
• Consistent compliance with service standards
• Team productivity and discipline
• Order accuracy and speed of service
• Restaurant cleanliness and readiness
• Beverage and dessert sales performance
• Effective shift handovers and reporting
• Compliance with hygiene and safety requirements
  
  

• Opportunity to work with one of the region's leading hospitality and lifestyle groups.
• Dynamic, collaborative, and multicultural work environment.
• Exposure to high-profile hospitality and development projects.
• Career growth and professional development opportunities.