Team Leader Mass Market Fuj RAK And AJM POS

Key Accountabilities
- Responsible for the delivery of individual and team targets for acquisition targets in consumer segment.
- Increasing revenue by up-selling additional bundle & plans.
- Establishes and develops effective working relationships with key internal and external customers.
- Ensure high level of networking and relationship management within different levels of partner/account.
- organization.
- Identify skill gaps, develop yearly development plans and sponsor the internal/external learning and training.
- requirements of the Indirect Sales team.
- Mentor new team members and additions to the Indirect Sales team
Qualifications:
- Minimum bachelors degree in business administration (BBA)/commerce/related
Experience:
- Minimum 3 years of experience in Customer Service/Contact Centre, especially in the telecom sector
Skills
- Excellent customer service experience and knowledge/attitude - preferred experience in call-centre Front or Back Office
- Strong knowledge of telecom products and services
- Aptitude for coaching and providing guidance.
- Experience with team management
- Good level of keyboard proficiency and PC skills
- Experience in a telecommunications or engineering/technical working environment is helpful.
- Ability to communicate effectively in person/writing/verbally.
- Good negotiation, people management and interpersonal skills
- Possession of a professional telephone manner
- Self-motivated and an attitude to show initiative.
- Ability to respond positively under pressure and work in a fast-paced and demanding environment.
- Good analytical and problem-solving skills