Team Leader Injaz-RBG-DBC PL Fulfillment Retail Banking Group

- Responsible for delivery by the team of sales leads targets.

- To ensure that number of unqualified leads are below 3%

- Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.

- Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.

- Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.

- Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.

- Generate competitive knowledge and create benchmark standards for the team.

- Measure and improve cost efficiency of Telesales by optimal utilisation of resources.

- Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.

- Design performance measurement metrics, evaluate and action.

- Call monitoring, coaching and feedback of Telesales agents.

- Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counselings.

- Select, recruit, train, certify and deploy Telesales Agents.

- Design scripts for effective product presentation for different products in related different campaigns.

- Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.

- Continually revise ideas, approaches in response to different calling lists and understanding prioritising the incoming jobs.

- Responsible for making decisions on telesales strategy, processes and training requirements for team members.

- Conducting appraisal performance / MBO reviews for the team.

- Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.

- Required to make decisions on work shifts, break scheduling and leave applications.

- Required to make decisions on any matters relating to improving leads generation and customer satisfaction.