Team Leader In Room Dining

( 17324 )

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

Assists the Assistant Outlet Manager and/or the Outlet Manager within the limits of the established Hotel policies and Operational Standards, and provides efficient, personalized, courteous and punctual service.

Works with a team spirit and ensures that each guest leaves the outlet fully satisfied and with a desire to return.

Key Duties And Responsibilities

• Distribute the work for the team, including the need to multi-skill in employees job requirements.
• Ensures information is properly passed on to the team (briefings and debriefings).
• Ensures the point of sale is prepared to a high standard.
• Takes guests orders.
• Ensures equipment is used correctly.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Checks the quality and speed of waiter service
• Ensures that the outlet is managed efficiently according to the established concept statements.
• Ensures that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Assists in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• Assists in planning and organizing festive food promotions within the outlet manager.
• Maintains the Daily Logbook.
• Assists in planning the outlets weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
• Maintains the outlet bulletin board.
• Performs their duties with maximum efficiency and in the most productive manner.
• Carries out monthly, quarterly, bi yearly, and annual inventory of operating equipment.
• Handles guest enquiries courteously and efficiently and reports guest complaints or problems to supervisors if no immediate solution can be found, and ensures follow-up with guests.
• Ensures that the outlet team projects a warm, professional, and welcoming image.
• Establishes a rapport with guests, maintaining good customer relationships.
• Set up of the restaurant, she/he must check the cleaning and the quality of all equipment, glassware, cutlery, chinaware, napkins, etc.
• Supervises the end-of-day closing of the service area and makes sure that all equipment is in an appropriate place and nothing is left around, which can be hazardous.
• Checks the standard and quality of food and beverages that leave the kitchen.
• Checks the extra needs of a guest
  
  

• Hotel or Restaurant Management Diploma/ bachelor’s degree or its equivalent.
• HACCP certified
• 2-3 years in a similar position in a five-star hotel.
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Organizing for results
• Teamwork
• Effective Communication
• Friendly
• Patient
• Leadership
• Guest-oriented, service-minded, and attention to quality
• Sales acumen
• Dynamic
• Thorough and organised approach