Team Lead Luxury Fashion Operations

Job Req Number: 106142

Time Type: Full Time

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.

The Team Leader – Luxury Fashion Operations is responsible for coordinating and supervising day-to-day warehouse and customer service activities for a luxury fashion client, including inbound (good stock and returns), outbound (B2B store deliveries and B2C e-commerce), and customer service coordination across all modes of transport (Road, Air, Courier).

The role ensures strict adherence to luxury brand service standards, seasonal calendar requirements, store replenishment schedules, mall delivery regulations, and visual merchandising timelines, while maintaining inventory accuracy, service level agreements (SLAs), and operational efficiency.

The Team Leader acts as the first escalation point for the team, resolves operational issues within authority, and escalates major risks to the Supervisor when required.

Key Responsibilities

Team Leadership & Workforce Management

• Lead and supervise a team of coordinators handling customer service, inbound, outbound, and returns
• Allocate workload based on priority: store launches, VM campaigns, peak season, promotions, e-commerce cut-offs
• Act as first escalation point for operational and customer issues
• Coach and develop team members on fashion logistics processes and client SOPs
• Ensure shift coverage aligned with delivery waves and courier cut-off times
• Support performance management and KPI tracking of the team
  
  
  

Inbound Operations (Good Stock & Returns)

• Coordinate inbound flows from suppliers, DCs, and returns from stores and customers
• Ensure correct handling of:
• Seasonal collections
• High-value garments and accessories
• Hanging garments (GOH) where applicable
• Verify:
• ASN accuracy
• Put-away compliance
• Quality inspections and damage reporting
• Coordinate priority inbound during:
• New season launches
• Promotional campaigns
• Store openings and refits
• Manage reverse logistics for:
• Store returns
• E-commerce returns
• Transfers between brands or seasons
  
  
  

Outbound Operations (B2B & B2C)

B2B – Store Replenishment & Mall Deliveries

• Coordinate store replenishment by:
• Delivery window
• Mall regulations
• Store trading hours
• Ensure compliance with:
• Delivery slot bookings
• Labeling and packing standards
• Floor-ready requirements (where applicable)
• Support urgent store transfers and stock balancing between locations
  
  
  

B2C – E-commerce Fulfillment

• Manage daily order flow including:
• Cut-off times
• Express vs standard delivery
• Cash on delivery (if applicable)
• Coordinate with courier partners on:
• Collection schedules
• Failed deliveries
• Return pickups
• Monitor customer delivery KPIs and POD closure.
  
  
  

Customer Service & Client Coordination

• Serve as operational contact point for the fashion brand’s supply chain and retail teams
• Proactively communicate:
• Delays
• Stock discrepancies
• Delivery risks
• Support VM, marketing, and retail teams during:
• Campaign launches
• Pop-ups
• Special events
• Handle complaints and service recovery within authority limits
• Inventory Control & Reporting
• Ensure:
• Accurate stock movements in WMS
• Timely system confirmations
• Support:
• Cycle counts
• Seasonal stock reclassification
• Obsolete and slow-moving stock management
• Prepare and review reports:
• Inbound vs outbound volume
• Store fulfillment rate
• E-commerce order performance
• Returns processing time
• Inventory accuracy
• Flag risks related to:
• Shrinkage
• High-value SKUs
• Seasonal stock aging
  
  
  

Process Compliance & Continuous Improvement

• Ensure adherence to:
• Client SOPs
• Brand handling standards
• Security and loss-prevention procedures
• Identify process gaps and improvement opportunities in:
• Picking accuracy
• Packing quality
• Returns handling
• Delivery coordination
• Participate in Kaizen and CI initiatives with Supervisor and Operations teams
  
  
  

Interfaces

Internal:

• Warehouse Supervisors and Floor In-Charges
• Transport Planning Team
• Customs / Freight (for air or international transfers)
• IT / WMS Support
• Finance (billing & POD closure)
  
  
  

External:

• Client Supply Chain & Retail Operations Teams
• Mall Management Offices (delivery compliance)
• Courier and Transport Providers
• Brand VM and Merchandising Teams (when required)
  
  
  

Qualifications & Experience

• Diploma or Bachelor’s degree preferred
• Minimum 3–5 years in fashion or retail logistics operations (mandatory)
• Strong understanding of:
• Seasonal fashion cycles
• Store replenishment models
• E-commerce fulfillment processes
• Experience with:
• WMS systems
• MS Excel reporting
• Prior team leadership or shift-in-charge experience preferred
  
  
  

Competencies & Behavioral Requirements

• Strong operational ownership mindset
• Customer-centric but SLA-driven decision making
• Able to manage pressure during:
• Seasonal peaks
• Campaign launches
• High-value shipments
• Confident in escalation and decision making
• Detail-oriented with strong follow-up discipline
• Strong communication with multicultural teams
• Proactive problem solver
  
  
  

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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