SVP Technology

Department: Information Technology (IT)

Location: United Arab Emirates - Dubai

Description

At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.

We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.

If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. Come, be a part of our story.



Key Responsibilities

The SVP Technology is responsible for shaping and delivering a world-class technology ecosystem that enhances ultra-luxury guest experience, operational excellence, and brand differentiation across the Group’s global portfolio.

As a key member of the extended Executive leadership team, the role drives the modernization and transformation of the Technology function, positioning it as a strategic enabler of performance, personalization, and scalable growth:

Luxury Guest Experience Enablement

• Elevate the end-to-end digital guest journey across properties.
• Ensure seamless integration between PMS, CRM, Revenue, POS, and guest-facing platforms.
• Enable data-driven personalization and service excellence aligned with luxury brand standards.
• Support innovation in guest engagement, mobile services, and experiential technologies.
  
  

Global Technology Strategy

• Define and execute a forward-looking technology roadmap aligned with brand and ownership expectations.
• Align corporate and property technology standards globally.
• Lead investment governance and value realization across all initiatives.
  
  

Infrastructure & Applications Leadership

• Modernize infrastructure across corporate & hotel environments (cloud-first, resilient architecture).
• Oversee core enterprise and hospitality systems.
• Standardize and simplify the global application landscape while preserving property level flexibility.
  
  

Data, Insights & Cyber Security

• Establish enterprise wide governance and advanced analytical capabilities.
• Leverage predictive analytics and AI to optimize revenue, operations and guest satisfaction.
• Ensure robust cybersecurity for the protection of guest and brand data.
  
  

Global Service & Operational Excellence

• Elevate IT service delivery standards across properties worldwide.
• Implement clear SLAs, KPIs, and performance governance.
• Strengthen vendor partnerships and strategic sourcing models.
  
  

Transformation Mandate

• Redesign the global Technology operating model.
• Restructure and upgrade team capabilities to support a premium hospitality environment.
• Embed a performance-driven, service-oriented culture within IT.
• Drive digital transformation across corporate and hotel operations.
• Lead change management across a geographically dispersed portfolio.
  
  

Skills, Knowledge and Expertise

• 10 + years executive-level technology leader with experience in luxury hospitality or premium multi-site environments.
• Proven transformation leader capable of modernizing legacy systems and organizations.
• Strong understanding of guest-centric digital ecosystems.
• Ability to balance global standardization with property-level agility.
• High executive presence with Board-level communication capability.
• Experience leading diverse, international teams through complex change.
  

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