Support Officer – Virtual Relationship 02F25

As a Support Officer – Virtual Relationship, you will be at the forefront of engaging and maintaining client relationships through digital channels. This role involves managing and nurturing online interactions with clients to ensure their satisfaction and loyalty. You will work closely with various departments to provide customer support and resolve inquiries efficiently. Success in this role requires excellent communication skills, a proactive approach to customer service, and the ability to work independently within a virtual environment. Your contributions will help strengthen the company's presence in the digital space and enhance the overall client experience.

Responsibilities

• Establish and maintain positive relationships with clients through virtual communication.
• Respond promptly to client inquiries and resolve issues via digital platforms.
• Coordinate with internal teams to address and resolve client needs and requests.
• Monitor and report on client satisfaction and online interaction metrics regularly.
• Assist in developing strategies to improve virtual client engagement and satisfaction.
• Maintain accurate records of client interactions and feedback in the database.
• Provide personalized service to clients by understanding their unique needs and preferences.
• Utilize digital tools and platforms to streamline communication and service delivery.
• Track industry trends and competitive landscape to improve client relations services.
• Prepare and deliver reports on client relationships and virtual service performance.
• Escalate complex issues to senior management when necessary for resolution.
• Participate in virtual meetings and training sessions to improve service delivery.

Requirements

• Bachelor's degree in Business, Communications, or related field is preferred.
• Proven experience in customer service or relationship management roles.
• Excellent communication skills, both written and verbal, essential for this role.
• Familiarity with digital communication platforms and customer management tools.
• Strong problem-solving skills with the ability to handle multiple tasks.
• Ability to work independently and manage time effectively in a virtual setting.
• Detail-oriented with strong organizational skills to maintain client records.