Support Officer - Telesales Outsource Role
Talentmate
United Arab Emirates
30th September 2026
2609-4850-308
Job Description
Role : Support Officer – Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.adib.ae | Job Function: | Call Center Operations |
| Company Industry/ Sector: |
Banking | ||
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