Supervisor - Parking Services

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Supervisor - Parking Services to join the resort’s Parking Services team.

Responsibilities

The primary duties and responsibilities of this role are.

• Supervise and coordinate daily parking operations, including valet services, self-parking areas, and traffic management zones, ensuring efficient and smooth vehicle flow at all times, aligned with operational priorities observed across parking operations.
• Lead and manage a team of parking attendants, valets, and traffic controllers during shifts, ensuring proper staffing levels, task allocation, and adherence to Wynn service standards and grooming expectations.
• Monitor guest arrival and departure points, ensuring prompt service, minimal congestion, and a positive first and last impression for all guests visiting the resort.
• Ensure all parking areas, valet zones, equipment, and facilities are maintained to the highest standards of cleanliness, safety, and functionality through regular inspections.
• Respond to guest inquiries, requests, and complaints professionally and promptly, resolving issues effectively and escalating when required
• Support the Assistant Manager in managing traffic flow, parking occupancy, and space utilization to maximize efficiency during peak and non-peak periods.
• Ensure all parking equipment such as barriers, ticketing systems, and valet tools are operational and report any defects or maintenance needs immediately.
• Conduct on-the-job training and coaching for new and existing team members, ensuring adherence to service standards, safety procedures, and operational protocols.
• Prepare and maintain shift reports, incident logs, and operational updates, ensuring accurate documentation and communication to management.
• Enforce parking policies, safety procedures, and traffic regulations, ensuring compliance with company standards and local regulations.
• Coordinate with other departments such as Security, Front Office, and Engineering to ensure seamless operations and guest handling across the resort.
• Support peak operations when required by assisting with hands-on duties such as valet parking or traffic control to maintain service levels.
• Ensure delivery of Forbes Five-Star service standards and promote Wynn Al Marjan Island’s culture and service values consistently.
• Champion a culture of anticipatory service by recognizing guest cues, personalizing interactions where appropriate, and ensuring every arrival and departure feels polished, calm, and effortless.
• Identify, coach, and develop high-potential team members by setting clear expectations, recognizing excellence, correcting service gaps promptly, and building a strong pipeline of future luxury service talent.
• Maintain a visible leadership presence during peak periods, using calm direction, professional body language, and precise communication to protect service flow and guest confidence.
• Use guest feedback, operational observations, and shift data to improve consistency, reduce friction points, and reinforce the standards required for a Forbes Five-Star guest journey.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
• Minimum 5–10 years of experience in luxury hospitality, parking operations, valet services, transportation, or guest services, with at least 5 years in a supervisory role within a high-volume, guest-facing environment.
• Extensive hands-on valet experience is required, including confident operation of luxury, high-performance, and specialty vehicles in a high-volume, guest-facing environment.
• Proven ability to lead, coach, and motivate diverse teams while creating accountability, confidence, and pride in service delivery.
• Excellent communication, presence, and interpersonal skills, with the ability to deliver warm, polished, and confident interactions with guests, colleagues, and senior leaders.
• Knowledge of parking operations, traffic control procedures, and safety standards.
• Familiarity with parking management systems and basic reporting tools is preferred.
• Ability to work flexible hours, including weekends, public holidays, and shifts.
• Strong problem-solving skills and ability to handle high-pressure situations with professionalism.
• Strong understanding of Forbes Five-Star luxury service behaviors, including anticipatory service, personalization, gracious problem resolution, cleanliness, consistency, and attention to detail.
• Demonstrated commitment to recruiting, developing, and retaining top talent through coaching, recognition, performance feedback, and role-model leadership.
• Immaculate grooming, professional presentation, and the maturity to represent a world-class luxury resort at its most visible guest touchpoints.
• Valid UAE driver license with a clean driving record is required.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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