Supervisor Laundry

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options

Summary

Job Description

The Laundry Supervisor is responsible for overseeing the daily operations of the laundry department at Delano Dubai. This role ensures that all linen, guest laundry, and uniforms are cleaned, pressed, and delivered in accordance with the hotel’s high standards of quality and service. The Supervisor, Laundry will manage a team of laundry and valet attendants, ensure efficient workflow, and maintain the cleanliness and organization of the laundry facility. They will also be responsible for maintaining laundry equipment, monitoring inventory levels, and adhering to health and safety regulations.

Responsibilities

Operational Management:

• Supervise and coordinate the daily activities of laundry and valet attendants to ensure the efficient processing of linen, guest laundry, and employee uniforms.
• Ensure all laundry items are processed in accordance with hotel standards, including sorting, washing, drying, and folding.
• Oversee the proper storage and organization of clean linen and other laundry items.
• Maintain cleanliness and orderliness of the laundry area at all times.
  
  

Team Supervision:

• Lead, train, and mentor laundry and valet attendants, ensuring they are familiar with equipment operation, laundry procedures, and safety protocols.
• Monitor team performance, provide feedback, and resolve any performance-related issues.
• Ensure team member adheres to cleanliness, safety, and quality standards at all times.
  
  

Inventory & Supplies Management:

• Monitor laundry supplies, such as detergents and chemicals, to ensure the department has adequate stock and equipment.
• Ensure proper usage and storage of cleaning products to minimize waste and maximize efficiency.
• Report on inventory levels, and coordinate reordering of supplies as necessary.
  
  

Quality Control:

• Inspect linen, uniforms, and guest laundry to ensure they meet quality standards before being delivered.
• Investigate any guest complaints related to laundry service and address them promptly.
• Oversee the proper handling of delicate fabrics and items requiring special treatment.
  
  

Health & Safety Compliance:

• Ensure that all laundry operations comply with local health and safety regulations.
• Maintain proper handling and storage of hazardous chemicals used in laundry processes.
• Inspect laundry equipment regularly for proper functioning and safety, and follow up with the relevant department to ensure issue resolution.
  
  

Reporting & Documentation:

• Prepare and maintain accurate records of laundry operations, including inventory logs, maintenance reports, and shift schedules.
• Report any equipment issues, safety concerns, or staffing challenges to the Assistant Laundry Manager or Laundry Manager.
• Ensure smooth handover to the next shift and management team.
  
  

Guest Service Excellence:

• Ensure timely delivery of guest laundry and linen to guest rooms and public areas.
• Handle any guest-specific laundry requests or special instructions with professionalism and care.
  
  

Additional Responsibilities:

• Perform any other duties as assigned by management to ensure the effective operation of the laundry department.
  
  

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management
  
  

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
  
  

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
  
  

Qualifications

Experience

• Experience: Minimum of 1-2 years in a supervisory role within the laundry or housekeeping division, ideally in a luxury hospitality setting.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Skills & Attributes:
• Strong leadership and people management skills.
• Excellent interpersonal and communication abilities.
• Attention to detail and strong organizational skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential and sensitive information.
• Professional and well-presented at all times.
• Customer-centric approach with a passion for hospitality.
• Proactive problem-solver with a solutions-oriented mindset.
• Ability to work in a fast-paced, dynamic environment.
• Must be able to handle multiple tasks and adapt to changing priorities.
• Language:
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
  
  

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

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