Stylist

A Chloé Stylist is An ambassador of the Maison, in charge of welcoming every guests into the Chloé family. He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Chloé Stylist Is

• A Client Relationship Owner
• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Impelements personalised rech -out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of ALL qualitative information
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
• An Omnichannel Business Partner
  
  

O Has at heart to offer excellent customer service and delivers strong business performance

• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPI targets and actively engages in all actions to reach them
• Actively completes trainings and participates in ALL commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
  
  

O Is aware of local trading environment and competitors ‘activities

• An Opperations Excellence Supporter
  
  

O Ensures Impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers

• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
  
  

O Implements all guidlines related to store and both management and participates in inventories

• Supports after sales clients and follows up to ensure impeccable sales and after sales service
• Complies with established Richemont policies and standards
  
  

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