Store Manager

Role Purpose

Lead the flagship MUJI store to achieve sales, profitability, customer experience, and operational excellence objectives while developing a high-performing team and delivering the MUJI brand experience.

Key Responsibilities

• Drive sales and profitability by achieving store KPIs, sales targets, and cost control measures.
• Lead, motivate, coach, and develop a large retail team to deliver exceptional performance and customer service.
• Create an outstanding customer experience aligned with MUJI brand values and standards.
• Analyze commercial reports and implement action plans to improve sales, productivity, and profitability.
• Ensure excellent visual merchandising, store presentation, and compliance with brand guidelines.
• Manage stock availability, replenishment, inventory control, and loss prevention initiatives.
• Oversee workforce planning, scheduling, and resource allocation to meet business needs.
• Identify talent within the team and implement succession planning and development initiatives.
• Ensure full compliance with company policies, procedures, health & safety, and operational standards.
• Build a positive store culture focused on teamwork, accountability, and continuous improvement.

Requirements

• Proven experience as a Store Manager is mandatory, preferably within a flagship or high-volume retail environment.
• Strong commercial acumen with a proven track record of achieving sales and profitability targets.
• Experience managing large teams and developing future retail leaders.
• Excellent leadership, communication, and coaching skills.
• Strong analytical and decision-making abilities.
• Passion for customer service and retail excellence.
• Proficiency in Microsoft Office and retail reporting systems.

What Success Looks Like

• Consistent achievement of sales and profit targets.
• High customer satisfaction and engagement scores.
• Strong team retention, development, and succession pipeline.
• Excellent operational standards and inventory accuracy.
• A flagship store that consistently represents the best of the MUJI brand.