Store Manager - Roomours

Genuine is the way

At SARA Group, we believe that authenticity drives connection, impact, and growth. We show up as our real selves, communicate openly, and move fast with purpose. By keeping things genuine, we build stronger brands, better experiences, and teams that grow together. This mindset shapes everything we do — from how we collaborate internally to how our brands show up in market.

The Store Manager plays a key role in driving the success of our high-volume retail stores in the UAE. You will lead a team on the shop floor, ensuring strong commercial performance, exceptional customer experience, and smooth day-to-day operations. This role requires a hands-on leader who thrives in a fast-paced CPG environment, is driven by results, and is passionate about building and developing high-performing teams.

What You’ll Do

Store Performance & Sales

• Lead the store to achieve and exceed sales targets and key performance indicators.
• Monitor daily performance and take proactive actions to drive conversion, ATV, and UPT.
• Implement strategies to maximize footfall conversion and customer engagement.
• Drive a culture of ownership, accountability, and performance across the team.

Retail Operations & Excellence

• Oversee all daily store operations, including opening and closing procedures.
• Ensure stock availability, efficient replenishment, and accurate inventory management.
• Monitor shrinkage, stock accuracy, and implement control measures.
• Maintain high standards of store presentation, cleanliness, and compliance.
• Ensure all operational processes are executed efficiently and in line with company standards.

Customer Experience

• Champion a customer-first mindset across the team.
• Ensure exceptional service standards are consistently delivered.
• Handle escalated customer concerns and resolve them effectively and professionally.
• Drive a consistent and engaging in-store experience aligned with SARA’s brand values.

Team Leadership & Development

• Lead, coach, and develop a high-performing store team.
• Set clear goals, provide continuous feedback, and conduct performance reviews.
• Foster a positive, engaging, and high-energy work environment.
• Support workforce planning, scheduling, and staffing based on business needs.

Visual Merchandising & Brand Standards

• Ensure all visual merchandising guidelines are implemented effectively.
• Maintain strong product presentation aligned with brand direction.
• Support execution of campaigns, promotions, and in-store activations.
• Ensure consistency of brand standards across all touchpoints.

Reporting & Collaboration

• Monitor and report on store performance, KPIs, and key insights.
• Work closely with operations, merchandising, and supply chain teams to ensure alignment.
• Share customer and market insights to support business decisions.

What You Should Bring

• 3–6 years of experience in retail, preferably within retail environments.
• Proven track record in achieving sales targets and leading store performance.
• Strong leadership and people management skills.
• Deep understanding of retail KPIs and performance drivers.
• Hands-on leadership style with strong presence on the shop floor.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced, high-pressure environment.
• Fluency in Arabic & English is a must.

Why Join Us?

• Learning, Development & Performance Excellence – access to eLearning, educational programs, and personalized development plans designed to support career growth. Our structured journeys are supported by an AI-driven talent management system that connects performance and potential directly to rewards.
• Wellbeing & Coaching – on-demand mental health coaching and benefits that support balance and resilience.
• SARA Cares – initiatives that extend to education and other human-centered benefits beyond work.

All benefits and programs are subject to company policy and eligibility criteria.

Ready to lead high-performing teams and drive impact across our retail stores?

Let’s make it happen!