Store Associate (Retail Cashier) (225-727)

We are seeking a dedicated and motivated Store Associate (Retail Cashier) to join our team. As a Store Associate, your primary role will involve engaging directly with customers to ensure an exceptional shopping experience. You will be responsible for efficiently managing both the sales floor and the cash register, ensuring accuracy and efficiency during transactions. This role requires an individual who is customer-focused, detail-oriented, and possesses a positive attitude towards service. You will help maintain the store’s proactive ambiance through excellent customer interactions, supporting store operations, and collaborating with other team members to promote a harmonious shopping environment.

Responsibilities

• Provide outstanding customer service by greeting and assisting customers promptly.
• Accurately process sales transactions, returns, and exchanges at the point-of-sale terminals.
• Maintain a clean, organized, and fully stocked checkout area at all times.
• Assist with inventory counts and management as directed by the store management.
• Handle customer inquiries and provide accurate information on product features and promotions.
• Contribute to achieving store sales targets by upselling and cross-selling products.
• Resolve customer complaints effectively and escalate issues to the manager when necessary.
• Ensure secure handling of cash, credit, and debit card transactions to minimize discrepancies.
• Participate in store meetings and training sessions to improve product knowledge and customer service skills.
• Replenish merchandise and maintain visual merchandising standards on the sales floor.
• Adhere to company policies and procedures, ensuring a safe and secure retail environment.
• Support team efforts in promotional activities and seasonal campaigns as required.

Requirements

• High school diploma or equivalent; additional education is an advantage.
• Proven experience in a retail or customer service setting is preferred.
• Strong communication and interpersonal skills for effective customer engagement.
• Basic math skills and the ability to handle financial transactions accurately.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Strong problem-solving abilities with a focus on providing positive customer outcomes.
• Ability to stand for long periods and perform physically demanding tasks.
• Familiarity with point-of-sale (POS) systems and retail software is beneficial.