Stock Assistant

The Stock Assistant will support the Retail and Logistics teams in maintaining accurate stock levels, ensuring efficient stockroom operations, and delivering an excellent in-store experience. Working closely with Store Managers, Visual Merchandisers and the Logistics team, the role contributes to stock replenishment, inventory control, back-of-house organisation and timely fulfilment of customer and store requests.

Key Responsibilities

• Receive, inspect and process incoming deliveries, ensuring accuracy against delivery notes and purchase orders
• Unpack, label and ticket merchandise in line with Store standards
• Maintain an organised and safe stockroom; ensure stock is stored, rotated and displayed in line with guidelines
• Support regular stock counts, cycle counts and stock reconciliations, reporting variances promptly
• Replenish shop floor merchandise efficiently to maintain visual standards and product availability
• Prepare and pull stock for client appointments, reservations and special orders
• Assist the team with transfers between stores and coordinate handovers with Logistics
• Support visual merchandising and store set-up as required to uphold the Maison presentation
• Pack and prepare customer orders for collection or dispatch following packaging and presentation standards
• Manage returns and exchanges accurately, ensuring timely processing and restocking
• Work with the Logistics team to track deliveries and resolve any fulfilment issues
• Maintain accurate stock records across internal systems and update inventory tracking tools
• Support reporting activities, including stock movement logs and low-stock alerts
• Flag discrepancies, damaged goods or trends in product movement to the Store Manager and Logistics
• Contribute to process improvements that enhance stock accuracy and efficiency
  
  

• Previous experience (1–3 years) in stock, warehouse or retail store back-of-house operations, preferably within a ecommerce, omni channel or quick commerce
• Strong attention to detail and a methodical approach to accuracy
• Organised and reliable with the ability to manage competing priorities
• Physically able to handle stock movement, including lifting and prolonged periods on your feet
• Basic IT literacy with experience using inventory or POS systems
• Good communication skills and a collaborative, team-oriented attitude
• Flexible approach to working hours, including peak trading periods
  
  

• Be part of the Ounass team delivering exceptional retail experiences
• Exposure to cross-functional teams including Visual Merchandising and Logistics
• Opportunities for training and career progression within a growing luxury environment
• Competitive salary, staff discounts and employee benefits