Sr Manager Logistics Product Operations

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID: JR0084769

What’s on Your Plate?

As the Sr. Manager Product Ops, you will be responsible for leading the following key areas:

Product Strategy and Roadmap

• Lead product discovery and prioritisation, aligning it with logistics OKRs and the needs of local and regional logistics teams

• Build clear Logistics product requirements to enable the talabat Everyday App materialisation through effective lobbying and prioritisation with relevant product stakeholders (in talabat & Delivery Hero)

• On a business-as-usual basis, Engage closely with business, Delivery Hero & talabat tech teams to address product pain points and prioritize new features

• Ensure feedback is effectively and regularly communicated and reverted back to the respective teams for action.

Problem Solving

• Drive product thinking to co-solve problems / Logistics priorities based on subject matter expertise

• Raise feature requests and advocate with Delivery Hero / talabat P&T for prioritisation with compelling business cases

New Feature Rollouts

• Oversee testing and ensure all pre-launch actions are completed for new feature roll-outs

• Collaborate with functional teams to design targeted experiment setups

• Identify and monitor success metrics, including the setup of a reporting infrastructure

• Relay new developments and recommend next steps to key stakeholders both pre and post go-live

• Effectively graduate new features to specialised Logistics owners to drive optimisation and business impact

Product Documentation and Communication

• Ensure users understand:

  • How to access logistics tools and the permissions they require

  • What functionalities are enabled and in which markets

  • Which features are in the pipeline and their timelines

Bugs & Product Issues 

• Assist countries in addressing product and tech-related issues while evaluating their impact

• Act as the primary contact during product emergencies with our tools

• Prioritize and escalate critical bugs to product support teams for prompt resolution

• Cascade resolution to relevant stakeholders effectively

Reporting structure

• Reports to: Vice President, Regional Logistics

• Manages: 2x Logistics Product Managers, 1x Logistics Product Specialist (TBD)

• Key stakeholders: Regional Logistics, Local Logistics, Delivery Hero Product Ops, Talabat Product, Q-Commerce

What did we order?

Educational Background:

• Bachelor’s degree required. Preferably in Business, IT, or related fields. Advanced degrees or certifications in data analytics or product management will be a plus

Experience: 

• A minimum of 10 years of experience in logistics, product management or related roles

• Experience in food delivery, e-commerce, or q-commerce sectors will be highly advantageous

Technical Skills:

• Ability to interpret and work with complex data sets to derive meaningful insights and actions

• Strong analytical and data-driven problem-solving skills, especially in test design and interpretations

• Ability to diagnose issues and come up with effective solutions quickly  

Soft Skills:

• Excellent English communication skills, both written and spoken. Capable of conveying complex ideas clearly to a diverse audience across different markets and teams

• Strong leadership qualities with an ability to lead cross-functional teams and influence without authority

• Proven ability to prioritize, manage and complete multiple initiatives simultaneously with minimal supervision

• Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations