Sr Acquiring Fraud Detection Analyst

Job Description

About Us

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

About The Role

To ensure implementing the fraud detection strategies to manage fraud monitoring in the acquiring businesses. Making sure that the fraud losses are kept at the levels defined by the business and Card Schemes.

Responsible to detect, prevent, investigate and recover fraud losses. Develop and maintain an approved operating policy and procedures for the Unit. Represent NI in UAE Fraud Forum and Payment Associations.

This job role is responsible to manage the operations of the fraud monitoring, execute standards and practices for fraud control and management to minimize exposure to fraud losses, ensuring that the BAU task is performed accurately. He/she is responsible for developing, implementing and modifying coaching programs to ensure effectiveness of programs delivered to team members while ensuring organization policies and procedures are adhered to.

Responsibilities

• Ensure that E-com merchant related requests and queries are responded on time and within the agreed TAT
• To review the Scheme fraud reported transaction and control the fraud to sales ratio by taking effective fraud control measures.
• Work with the Senior and Assistant Manager ensure schemes’ best practices and regulatory rules are adhered to, ensuring solving the fraud related issues in compliance with the scheme, client and NI policies and procedures.
• Advise and guide E-com merchants on Decision Manager Activities on CYBS, NEO and assist with MIGS/MPGS & N Genius Payment Gateways.
• Review all declines, rejects and non-3D secure transactions in order to update fraud tool data base with IP address, emails, device finger-print, and others
• Ensure that E-com merchant related requests and queries are responded on time and within the agreed TAT.
• Develop and implement operating prevention/detection procedures in line of new initiatives and fraud trends and suggest policy related recommendations to the business on acquiring fraud monitoring.
• Ensure that fraud management policy is adhered while running the BAU task and support the unit manager identifying key areas of improvement, realize fraudulent occurrence in the business and ensure strong internal control.
• Deliver all the required support /task assigned on ADHOC requirement from the management. Provide a case report that is required within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.
• To review the Scheme fraud reported transaction and control the fraud to sales ratio by taking effective fraud control measures.
• Initiate outbound calls to confirm transactions with merchants and document it on an email.
  
  

Holding funds when it is a very suspicious activity is noticed on merchant transactions in order to avoid merchant being absconded.

Qualifications

Education: Educated to Degree level from a recognized university, with fluency English.

Experience

• At least 3 years of experience in an international organization.
• At least 2 years of experience in Fraud & Risk monitoring and analysis.
• Strong analytical and problem solving skills.
• Excellent English language skills.
  
  

Knowledge/Skills

• Outstanding interpersonal, leadership and team working skills.
• Outstanding communication and negotiation skills - both verbal and written.
• Strong cultural awareness and knowledge.
• Strong awareness of MS office with good computer skills and cards fraud.
  
  

Ability to make decisions and use independent judgment.

---