Specialist – Retail Consumer Operations 29O25

The Specialist – Retail Consumer Operations plays a crucial role in bridging the gap between corporate objectives and retail execution, ensuring that consumer-centric strategies are adequately implemented for optimum customer satisfaction and operational efficiency. This position requires an individual who is adaptable, analytical, and attuned to the evolving dynamics of retail operations. The role involves collaborating with various teams, including marketing, sales, and customer service, to ensure cohesive strategies and smooth operations. This Specialist must possess excellent problem-solving skills, the ability to analyze trends, and the capability to craft actionable plans that enhance the consumer shopping experience. With a focus on achieving retail excellence, the Specialist will be pivotal in driving sales growth, improving process efficiencies, and ensuring a consistent brand experience across all consumer touchpoints in retail environments.

Responsibilities

• Develop and implement retail consumer operations strategies to enhance customer satisfaction.
• Collaborate with marketing to align retail operations with promotional strategies and objectives.
• Analyze retail sales data to identify trends and areas for improvement in operations.
• Oversee the execution of consumer-centric initiatives to optimize the in-store experience.
• Monitor retail workflows and processes to recommend improvements and drive efficiency.
• Provide guidance and training to retail staff on operational procedures and standards.
• Facilitate communication between retail stores and corporate teams to ensure strategy alignment.
• Ensure compliance with company policies and procedures across all retail operations.
• Conduct regular audits and reviews of retail operations to maintain quality and efficiency.
• Manage relationships with vendors and suppliers to ensure product availability and quality.
• Implement feedback mechanisms to capture consumer insights and drive operational improvements.
• Stay updated with industry trends to ensure a competitive edge in retail operations.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of three years experience in retail operations or a similar role.
• Proficiency in retail management software and data analysis tools.
• Strong interpersonal and communication skills to work effectively with diverse teams.
• Keen analytical skills with the ability to translate insights into actionable plans.
• Proven track record of improving operational efficiency and consumer satisfaction.
• Ability to work in a fast-paced environment and manage multiple priorities efficiently.