Specialist – Retail Consumer Operations 27D25

The Specialist in Retail Consumer Operations is a crucial role within our organization, responsible for overseeing and optimizing day-to-day consumer operations across our retail platforms. This position plays a pivotal part in ensuring seamless customer experiences and operational excellence. The ideal candidate will possess deep industry knowledge, analytical prowess, and a flair for innovation. With a focus on enhancing sales effectiveness and optimizing operational processes, the Specialist will collaborate with cross-functional teams to drive strategic initiatives and ensure that we meet both our short-term objectives and long-term goals. If you have a passion for retail operations and a commitment to delivering outstanding consumer experiences, this role offers an exceptional opportunity to impact and grow within a dynamic environment.

Responsibilities

• Develop and implement retail consumer operation strategies to optimize customer satisfaction.
• Collaborate with cross-functional teams to enhance sales effectiveness across platforms.
• Analyze consumer data to identify opportunities for improving retail operations.
• Oversee inventory management processes to ensure availability and efficiency.
• Monitor competitor activity and market trends to spur innovative solutions.
• Facilitate training and development initiatives to boost team performance and skillsets.
• Address customer feedback promptly to enhance consumer service offerings.
• Coordinate with marketing departments to align operational objectives with promotional efforts.
• Ensure compliance with safety and health standards across all retail outlets.
• Manage budgeting processes to ensure efficient allocation of operational resources.
• Lead initiatives for digital transformation to innovate consumer retail operations.
• Report on operational metrics to senior management to support decision-making.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
• Minimum of 5 years experience in retail, consumer operations, or a related field.
• Strong analytical skills with the ability to interpret and utilize data effectively.
• Proven experience in leading cross-functional teams to achieve strategic objectives.
• Excellent communication and interpersonal skills for collaborative teamwork.
• Demonstrated ability to drive process improvements and manage change effectively.
• Proficiency in retail management software and customer relationship management systems.