Specialist – Retail Consumer Operations (225-730)

A Specialist in Retail Consumer Operations acts as a vital link between consumer needs and the retail business goals. This role is pivotal in ensuring that the operations within a retail environment are smoothly processed, with an emphasis on efficiency, customer satisfaction, and profitability. The Specialist is responsible for analyzing sales data, developing in-store strategies, managing inventory, and coordinating with various departments to optimize the consumer shopping experience. Their insight and expertise in daily retail operations significantly contribute to enhancing customer satisfaction and meeting sales targets. By staying abreast of consumer trends, the Specialist ensures that the retail operations remain aligned with market demands, leveraging this information to drive innovative customer solutions.

Responsibilities

• Analyze consumer sales data to drive strategic retail operations improvements.
• Develop and implement in-store strategies to enhance customer satisfaction.
• Manage inventory levels to ensure product availability and reduce overstock.
• Coordinate with marketing teams to align promotions with consumer demand.
• Train and oversee retail staff to ensure high levels of customer service.
• Monitor and report on consumer trends to inform business strategy decisions.
• Ensure compliance with company policies and retail industry regulations.
• Collaborate with logistics to streamline supply chain operations for efficiency.
• Utilize CRM tools to analyze consumer feedback and improve shopping experiences.
• Assist in budget management and financial reporting for retail operations.
• Identify opportunities for retail technology adoption to improve store efficiency.
• Lead initiatives to improve the visual merchandising in store for better product display.

Requirements

• Bachelor’s degree in Business, Retail Management, or a related field preferred.
• Minimum of three years of experience in retail operations or consumer products.
• Proficiency in retail management software and Microsoft Excel for data analysis.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills for team and consumer interaction.
• Ability to analyze data and generate actionable insights for business improvement.
• Experience in managing inventory and supply chain operations efficiently.
• Proven track record of enhancing consumer satisfaction and meeting sales targets.
• Knowledge of retail compliance standards and best industry practices.