Spa Receptionist 07N25

As a Spa Receptionist, you are the welcoming face of our wellness sanctuary, responsible for providing exceptional customer service experiences to our esteemed guests. You will play a crucial role in ensuring that guests have a smooth and pleasurable spa experience. Your duties will include managing bookings, answering inquiries, assisting with guest check-ins and check-outs, and maintaining a calm and inviting atmosphere at the front desk. This position requires excellent communication skills, strong organizational abilities, and a warm, friendly demeanor. Our ideal candidate is someone who is detail-oriented, possesses a passion for beauty and wellness, and enjoys working in a fast-paced environment. You will be part of a dynamic team dedicated to promoting rejuvenation and relaxation while upholding our spa's high-quality standards of service.

Responsibilities

• Greet all spa guests with a warm and friendly welcome.
• Handle incoming calls and respond to inquiries in a professional manner.
• Schedule and manage spa appointments accurately and efficiently.
• Process guest check-in and check-out procedures with ease and politeness.
• Maintain the appearance and cleanliness of the front desk area at all times.
• Assist guests with information on spa services and promotions offered.
• Ensure accurate billing and payment processing for services provided.
• Coordinate with spa staff to ensure timely service delivery to guests.
• Manage guest feedback and address complaints in a judicious manner.
• Update and maintain guest records accurately for future visits.
• Promote spa memberships and product sales through effective communication.
• Assist in inventory management to ensure availability of spa products.

Requirements

• High school diploma or equivalent education is required for this role.
• Previous experience in customer service or hospitality is preferred.
• Outstanding verbal and written communication skills are essential.
• Ability to handle transactions and console with basic POS systems.
• Strong organizational skills with attention to detail are necessary.
• Knowledge of spa and wellness industry trends is advantageous.
• Ability to multi-task and remain calm under pressure is crucial.
• Professional appearance and demeanor with a passion for service.