Solution Head

Solution Design & Implementation

• Lead the design of integrated logistics solutions covering warehousing, transportation, last-mile delivery, and fulfilment operations.
• Own the full solution lifecycle; from client requirements gathering, pre-sales engagement, and proposal design, to operational launch and post-sales optimization.
• Ensure alignment between JD HQ’s product capabilities and local market needs, customizing solutions to fit UAE and GCC logistics landscapes.

Cross-functional Leadership

• Collaborate with Operations, Sales, Product, and IT teams to ensure smooth solution implementation and scalability.
• Act as the bridge between HQ product development and local execution teams, ensuring clarity of technical requirements and delivery timelines.
• Partner with commercial teams to translate customer pain points into actionable logistics and technology solutions.

Operational Excellence

• Oversee operational rollout of solutions ensuring SLAs, cost efficiencies, and quality standards are met.
• Monitor solution performance and drive continuous improvement initiatives across processes, automation, and service quality.
• Identify opportunities for localization and innovation in JD’s existing product and service offerings.

Stakeholder & Customer Engagement

• Support sales teams during pre-sales with solution presentations, RFP responses, and pricing inputs.
• Engage with key clients to understand evolving needs and ensure post-implementation satisfaction.
• Liaise with JD HQ teams to communicate local market insights, solution enhancements, and product feature requests.

Qualifications & Experience

• Bachelor’s degree in Engineering, Supply Chain Management, Logistics, or related field (Master’s preferred).
• 8–12 years of experience in Logistics, E-commerce, or Supply Chain Operations, including solution design and implementation.
• Proven experience managing end-to-end logistics projects or programs (pre-sales to post-operations).
• Strong understanding of B2B and B2C logistics models, warehousing, last-mile delivery, and fulfilment processes.
• Demonstrated ability to work with cross-border teams, ideally in a multinational logistics organization.
• Excellent communication and stakeholder management skills; capable of influencing both internal and external partners.
• English and Mandarin language proficiency 
   
  

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the companys mission is to make lives better through technology, striving to be the most trusted company in the world.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.coms operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.