Solution Architect - Telecom Digital Channels M F D

Position Title: Solution Architect – Telecom Digital Channels

Location: Dubai

Department: Group IT / Enterprise Architecture / Digital IT

Reports To: Director of Enterprise Architecture & Business Architecture

Role Purpose

We are seeking an experienced Solution Architect with strong expertise in the telecommunications industry and proven success delivering digital channel solutions. The role will be responsible for translating business requirements into scalable, secure, and high-quality solution designs across customer-facing digital platforms such as mobile apps, web portals, self-care, eCommerce, CRM, and omnichannel journeys.

The ideal candidate must be capable of leading the solution lifecycle from requirements understanding, architecture design, documentation, stakeholder alignment, vendor coordination, through delivery governance.

Key Responsibilities

Business & Requirements Understanding

• Engage business stakeholders, product teams, and operations teams to understand functional and non-functional requirements.
• Analyze business processes, customer journeys, and pain points.
• Convert business needs into architecture-ready solution requirements.
• Challenge unclear or weak requirements and propose better alternatives.
  
  

• Design end-to-end solutions across digital channels and telecom ecosystems.
• Produce high-level and detailed solution designs covering: Mobile apps Web portals CRM integration API/middleware integration Identity & access management Billing / charging / BSS / OSS integration Notifications / messaging / chatbot channels
• Ensure scalability, security, resilience, and performance by design.
• Define data flows, integrations, interfaces, and dependencies.
  
  

• Produce architecture deliverables including: Solution Design Documents (SDD) HLD / LLD Integration diagrams Sequence diagrams API specifications support Deployment views
• Present solutions to Architecture Review Boards and governance forums.
• Ensure alignment with enterprise architecture standards and target state.
  
  

• Work closely with development teams, vendors, QA, DevOps, and project managers during implementation.
• Clarify design decisions during sprints and execution phases.
• Support SIT/UAT/go-live readiness.
• Ensure delivered solutions match approved architecture.
  
  

• Coordinate across business, IT, vendors, and external partners.
• Communicate complex technical designs in clear business language.
• Drive decisions and resolve cross-domain issues.
  
  

• Minimum 7 years of experience in Solution Architecture / Technical Architecture roles.
• Strong experience within telecommunications operators or telecom technology vendors.
• Proven experience delivering digital channel platforms, such as:
• Mobile apps o Customer self-service portals o eCommerce journeys o Agent / dealer apps
• Omnichannel engagement platforms
• Strong experience integrating with telecom systems: CRM, Billing, Charging / OCS, Order Management, Middleware / API Gateway and Identity systems
  
  

• API-led architecture / microservices / middleware integration
• REST / SOAP / event-driven integration
• Cloud and hybrid architecture understanding
• Security architecture basics (OAuth2, SSO, IAM)
• SQL / data model understanding
• Performance and scalability design
• DevOps / CI-CD awareness
• Agile delivery model experience
  
  

• Experience in telecom BSS / OSS ecosystems
• Experience with TM Forum Open APIs
• TOGAF certification
• Cloud certifications (AWS / Azure / GCP)
• Experience with vendors such as Amdocs, Huawei, Oracle, Salesforce, WSO2, MuleSoft, Adobe, etc.
  
  

• Strong communication and presentation skills
• Structured problem solving
• Stakeholder management maturity
• Ability to challenge constructively
• Delivery-focused mindset
• Strong documentation capability
  
  

• Quality and speed of solution design delivery
• Smooth execution with fewer design defects
• Faster time-to-market for digital initiatives
• Reuse of architecture assets and APIs
• Strong stakeholder satisfaction