Shift Manager FOH BOH

Job Summary

The Shift Manager is responsible for overseeing the restaurants operations during assigned shifts. This role ensures smooth service, manages staff performance, maintains high-quality customer service, and ensures compliance with company standards and procedures.

Key Responsibilities

• Supervise front-of-house and back-of-house staff during the shift.
• Ensure smooth restaurant operations and excellent customer service.
• Handle guest concerns and resolve complaints promptly.
• Manage staff breaks, shift rotations, and attendance.
• Monitor food quality, cleanliness, and health & safety compliance.
• Assist in opening/closing procedures, including cash handling and daily reports.
• Coordinate with kitchen and service teams to meet customer expectations.
• Train and motivate team members to maintain high performance.
• Report incidents, maintenance issues, or operational concerns to the Manager.
  
  

• Proven experience in a supervisory or team leader role, preferably in F&B or hospitality.
• Strong leadership and people-management skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and manage pressure.
• Flexibility to work shifts, weekends, and holidays.