Shift Manager - Card Games

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is looking for a Shift Manager – Card Games to join resort’s Card Games team.

Responsibilities

The primary duties and responsibilities of this role are:

• Supervise all poker operations during assigned shifts
• Ensure compliance with local gaming laws, internal controls, and company policies
• Lead and coach gaming specialists and support staff to maintain high performance and morale
• Monitor game activity, seating lists, and table rotations
• Make accurate and consistent floor decisions during gameplay
• Handle customer complaints and resolve disputes professionally
• Open and close games as needed, ensuring proper documentation
• Maintain integrity and security of all games, chips, currency, and equipment
• Track player activity and assist with promotions or tournaments
• Collaborate with other departments (Security, Surveillance, Cage, HR) to ensure smooth operations
• Train new team members and provide ongoing coaching
• Prepare shift reports and communicate key updates to senior management
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 5 years of experience in poker operations.
• Thorough knowledge of poker rules, variations, and procedures
• Strong leadership, communication, and organizational skills
• Ability to work nights, weekends, and holidays
• Must be at least 21 years old
• High school diploma or equivalent; college degree preferred
• Must be able to obtain and maintain required gaming licenses or work cards
• Conflict resolution and decision-making under pressure
• Familiarity with poker game management systems
• Customer service excellence
• Ability to multitask and prioritize in a fast-paced environment
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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