Services Specialist - General Operations Support (225-911)

We are seeking a detail-oriented and proactive Services Specialist - General Operations Support to join our dynamic team. In this role, you will be responsible for supporting the daily operations of our organization by coordinating and overseeing various services to ensure smooth functionality and efficiency. You will act as a central point of contact for various departments, providing essential support to meet their operational needs. Your ability to multitask, communicate effectively, and solve problems will be crucial as you work to enhance our operational processes and contribute to the overall success of our organization. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we encourage you to apply.

Responsibilities

• Coordinate and oversee general operations support tasks across multiple departments.
• Liaise with management to evaluate operational needs and streamline support processes.
• Develop and implement efficient service delivery procedures and improvement strategies.
• Manage communication between departments to propagate a seamless workflow.
• Conduct regular audits to ensure compliance with company policies and standards.
• Provide timely solutions to operational challenges and report issues as necessary.
• Assist in the preparation and management of operational reports for internal use.
• Ensure the maintenance and functionality of office equipment and supplies.
• Support the training and onboarding of new staff members on operational protocols.
• Facilitate the organization and scheduling of meetings, events, and conferences.
• Track and manage budgets related to operational expenses and resource allocation.
• Promote a culture of continuous improvement and customer-centric service delivery.

Requirements

• Bachelor's degree in Business Administration or a related field is preferred.
• Proven experience in a general operations support or administrative role.
• Strong organizational and time-management skills with attention to detail.
• Excellent communication skills, both written and verbal, for diverse interactions.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to work independently and collaboratively within a team environment.
• Problem-solving skills with a proactive approach to addressing issues.
• Flexibility to adapt to changing priorities and work under pressure.