Services Specialist - General Operations Support (225-1011)

As a Services Specialist - General Operations Support, you will play a pivotal role in ensuring seamless operational processes and providing strategic support to the general operations of the organization. Your responsibilities will center around enhancing operational efficiency, managing communications, and assisting in the development and implementation of new processes. This role is perfect for someone who thrives in a dynamic environment and possesses a natural ability to think critically and solve problems efficiently. You will collaborate with various departments to support their operational needs and ensure that the organization's goals are met through effective support and services. Strong communication skills, attention to detail, and a proactive mindset are essential for success in this critical position that influences the smooth running of our company's operations.

Responsibilities

• Oversee daily operations to ensure smooth service delivery across departments.
• Assist in planning and implementing operational improvements and process enhancements.
• Coordinate with department heads to ensure alignment of operational activities.
• Provide administrative support including scheduling, documentation, and correspondence management.
• Monitor and report on service performance metrics to senior management regularly.
• Facilitate effective communication within teams and across different organizational levels.
• Conduct regular audits of operational processes to identify areas needing improvement.
• Support the development of training materials and programs for staff development.
• Assist in budget preparation and monitoring for operational needs and projects.
• Ensure compliance with company policies and regulatory requirements in operations.
• Lead or participate in operational projects and cross-functional team initiatives.
• Provide support during operational disruptions to minimize impacts on service delivery.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of two years' experience in operations or similar roles preferred.
• Strong analytical and problem-solving skills with an attention to detail.
• Excellent organizational and time-management skills to handle multiple tasks.
• Proficiency in Microsoft Office Suite and familiarity with operations management software.
• Effective communication skills, both verbal and written, across all organizational levels.
• Proactive attitude with the ability to work independently and as part of a team.