Services Specialist - General Operations Support 05N25

The Services Specialist - General Operations Support is a key role within our team, serving as the backbone of operational efficiency. The individual in this position will be responsible for overseeing daily operations, ensuring timely execution of tasks, and maintaining organizational standards. This role requires a high level of attention to detail, excellent communication skills, and a proactive approach to problem-solving. Our ideal candidate is someone who thrives in dynamic environments, can adapt to change swiftly, and is passionate about maintaining operational excellence. The Services Specialist will collaborate with various departments to facilitate streamlined processes and support strategic initiatives aimed at enhancing operational effectiveness.

Responsibilities

• Manage daily general operations to ensure smooth functioning of activities.
• Coordinate with teams to facilitate the execution of operational tasks and projects.
• Analyze operational procedures and recommend improvements to enhance efficiency.
• Develop and maintain operational documentation for consistent application of processes.
• Support the implementation of new tools and technologies to optimize operations.
• Monitor compliance with company policies and propose policy enhancements as needed.
• Assist in workforce planning by assessing resource needs and making recommendations.
• Prepare reports and presentations for management to highlight operational achievements.
• Solve operational issues promptly and ensure long-term solutions are in place.
• Coordinate cross-departmental activities to ensure alignment with organizational goals.
• Facilitate training sessions for team members about new operational procedures.
• Evaluate feedback from stakeholders to improve service delivery and operations.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field required.
• Minimum of 3 years of experience in operations support or similar role.
• Strong organizational skills with an ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills to work with diverse teams.
• Proficiency in modern operational tools and software is highly preferred.
• Ability to analyze complex problems and develop actionable solutions quickly.
• Background in customer service or client relations is an added advantage.