Services Delivery Manager

Job Responsibilities

Lead the SOC operation

• Own 24x7 monitoring, triage, investigation, and incident response across all shifts, including escalation paths and on-call coverage.
• Define and enforce SOC runbooks, playbooks, SLAs, and quality standards; audit analyst work for consistency and accuracy.
• Serve as incident commander for P1/P2 security incidents and coordinate with IT, legal, communications, and executive stakeholders through resolution and post-incident review.
  
  

• Recruit, onboard, and retain L1–L3 analysts, threat hunters, and detection engineers; manage shift rosters, capacity, and career paths.
• Run structured training, tabletop exercises, and purple-team sessions; set individual performance goals and conduct regular reviews.
• Create a culture of continuous improvement, documentation, and knowledge sharing.
  
  

• Own the detection engineering lifecycle: use-case development, tuning, false-positive reduction, and coverage mapping against MITRE ATT&CK and priority threat actors.
• Lead adoption of SOAR automation to cut manual effort on repetitive triage and enrichment.
• Integrate cyber threat intelligence into detection content, hunting hypotheses, and client/stakeholder advisories.
• Evaluate and tune SIEM, EDR/XDR, NDR, email security, and cloud security telemetry to close visibility gaps.
  
  

• Define and report SOC KPIs and KRIs (MTTD, MTTR, alert fidelity, coverage, SLA adherence, analyst utilization) to leadership and [clients].
• Maintain SOC documentation and evidence to support audits and frameworks such as ISO 27001, SOC 2, NIST CSF, and [regional regulatory requirements].
• Manage SOC tooling budget, vendor relationships, licensing, and renewals; build business cases for new capabilities.
  
  

• Present incident summaries, threat briefings, and service performance to senior leadership and [client CISOs / executive sponsors].
• Act as a trusted advisor on security posture improvements arising from SOC findings.
• [For MSSPs: support pre-sales with SOC service scoping, SLAs, and onboarding of new clients.]
  
  

• 10+ years in cybersecurity, with at least 3 years managing or leading a SOC or incident response team in a 24x7 operational environment.
• Proven experience running a SOC [within an MSSP / for a large enterprise] serving multiple business units or clients.
• Deep hands-on background in SIEM (Sentinet, securonix), EDR/XDR (e.g., CrowdStrike, Microsoft Defender, SentinelOne), and SOAR platforms.
• Demonstrated incident command experience on major incidents (ransomware, business email compromise, insider threat, cloud compromise) from detection through recovery and lessons learned.
• Strong grasp of attacker tradecraft, MITRE ATT&CK, the cyber kill chain, and threat-informed defense.
• Working knowledge of network, endpoint, identity, email, and cloud (Azure/AWS/GCP) security telemetry and log sources.
• Experience defining and reporting SOC metrics and SLAs to executive audiences.
• Track record of hiring, developing, and retaining security analysts.
• Excellent written and verbal communication; able to translate technical detail for non-technical stakeholders.
  
  

• GIAC (GCIH, GCIA, GCFA, GMON, GSOM), CISSP, CISM
• Vendor certifications
  
  

• Experience standing up or transforming a SOC (greenfield build, tool migration, or maturity uplift).
• Threat hunting and detection-as-code experience (Sigma, KQL, SPL, YARA, Git-based content pipelines).
• Digital forensics and malware analysis fundamentals.
• Familiarity with OT/ICS or cloud-native environments.
• Experience with regulatory and sector frameworks
• Scripting or automation skills (Python, PowerShell).