ServiceNow Senior Technical Consultant

Job Description

Key Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations
• Apply ITIL framework principles to optimize and align service management processes within ServiceNow
• Manage integrations between ServiceNow and external systems to support seamless operations
• Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices
• Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities
• Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery
  
  

Required Skills And Experience

• Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules
• Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments
• Experience in scripting, workflow design, and platform customization
• Proven ability to manage and deliver complex ServiceNow projects in a client-facing role
• Excellent communication, stakeholder management, and problem-solving skills
• Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable
• Bachelor’s degree in Computer Science, Information Technology, or related discipline
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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