ServiceNow Platform Architect

Job Description

Platform Design and Architecture:

• Develop and maintain the overall architectural blueprint of the ServiceNow platform
• Ensure the platform architecture aligns with industry best practices and organizational standards
• Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform
  
  

• Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required
• Oversee the integration of ServiceNow with other enterprise systems and applications
• Ensure data consistency and integrity across the platform and integrated systems
  
  

• Oversee the customization of ServiceNow applications to meet specific business needs
• Lead the development of custom applications and modules on the ServiceNow platform
• Ensure all customizations and developments are properly documented and maintainable
  
  

• Establish and enforce platform governance and best practices. - Conduct regular reviews of platform performance, scalability, and security. - Ensure compliance with relevant regulatory requirements and organizational policies
• Conduct regular reviews of platform performance, scalability, and security. - Ensure compliance with relevant regulatory requirements and organizational policies
  
  

• Collaborate with business stakeholders to understand their needs and translate them into technical solutions. Foster a collaborative and high-performing team culture
• Provide technical guidance and support to the development and administrative teams
• Communicate effectively with senior management and other stakeholders on platform strategy and performance
  
  

• Stay updated with the latest ServiceNow features, releases, and industry trends. - Identify opportunities for process improvement and automation using the ServiceNow platform
• Identify opportunities for process improvement and automation using the ServiceNow platform
• Lead initiatives to enhance the user experience and overall efficiency of the platform
  
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred
  
  

• 7+ years of experience in IT, with at least 5 years of experience working with the ServiceNow platform
• Proven experience in ServiceNow implementation, customization, and integration
• Experience in a leadership or architectural role within a complex IT environment
  
  

• ServiceNow Certified System Administrator (CSA) required
• ServiceNow Certified Implementation Specialist (CIS) preferred
• Additional ServiceNow certifications (e.g., ITSM, ITOM) are a plus
  
  

• In-depth knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
• Strong understanding of ServiceNow platform capabilities and architecture
• Proficiency in ServiceNow development (JavaScript, Glide API, REST/SOAP APIs)
• Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously