ServiceNow Architect

Role Overview

A ServiceNow Architect is responsible for designing, governing, and leading enterprise-wide ServiceNow solutions that align with business goals, IT strategy, security standards, and operational efficiency. The architect acts as the technical authority for platform design, integrations, scalability, governance, and best practices.

Key Responsibilitie

• sDesign end-to-end architecture solutions on the ServiceNow platfor
• mLead implementation of modules such as
• :ITS
• MITO
• MHRS
• DCS
• MSecOp
• sCMD
• BSP
• MDefine platform governance, standards, and development best practice
• sArchitect integrations with third-party systems using
• :REST/SOAP API
• sMID Server
• sIntegrationHu
• bLDAP/SAML/OAut
• hGuide developers, admins, and consultants during implementatio
• nConduct architecture reviews and technical assessment
• sEnsure scalability, security, performance, and maintainabilit
• yDesign CMDB and service mapping strategie
• sWork with stakeholders to translate business requirements into technical solution
• sSupport upgrade planning and platform roadmap initiative
• sDrive automation and digital transformation initiative

s
Required Skil

lsTechnical Skil

• lsDeep expertise in ServiceNow platform architectu
• reStrong knowledge o
• f:Flow Design
• erBusiness Rul
• esScript Includ
• esAC
• LsUI Polici
• esService Portal / UI Build
• erIntegrationH
• ubJavaScript and scripting proficien
• cyExperience with cloud technologies and enterprise integratio
• nsStrong understanding of ITIL process
• esCMDB architecture and Discovery knowled
• geExperience with Agile/Scrum methodologi

es
Preferred Certificati

• onsServiceNow Certified System Administrator (C
• SA)Certified Application Developer (C
• AD)Certified Implementation Specialist (C
• IS)Certified Technical Architect (CTA) — highly val
• uedITIL Foundation Certificat

ion
Experience Requirem

• ents7–15+ years i
• n IT4–8+ years hands-on ServiceNow experi
• enceExperience leading large enterprise implementat
• ionsExperience handling multi-instance architecture and govern

ance
Soft S

• killsLeadership and ment
• oringStakeholder manag
• ementSolution presentation s
• killsProblem-solving mi
• ndsetStrong communication and documentation abil

ities
Typical Tools & Techno

• logiesRES
• T APIsJS
• ON/XMLJava
• ScriptAzure
• / A
• WSJ
• iraGitLDAP
• / SSOCI/CD pip