Service Engineer

Job Purpose

The service engineer will carry out service and technical activities in the repair hub.

Role And Responsibilities

• Diagnose, repair, and maintain hardware and software components of computer systems, security networks and mobile phones.
• Provide technical support service to the customers who have technical difficulties within their device and software.
• Performed all levels of preventive maintenance services as per vendor procedure.
• Provide 1 hr TAT for walk in repair service.
• Maintain a record of all tools and test equipment's utilized and ensure their availability by accurate checks and ensure their accuracy as recommended by the manufacturer.
• Preparing job orders and service report
• Provide quotation for Out of warranty repair.
• System updates on the repair activity / claims
• Complies with company code of conduct and vendor service operating procedure.
  
  

• Minimum 3 years of experience on the same field
  
  

• Strong knowledge of Microsoft Office Suite (Word, Outlook, and Excel)
• Good communication skills: effective interaction with vendors and all levels of employees throughout the corporation.
• Self-starter, highly motivated and able to handle multiple tasks, interruptions and changing priorities.
• Ability to comply with all company policies and procedures, proactively protecting Ability to efficiently organize work and manage time to meet deadlines