Service Engineer

Responsibilities

• Service management and technical support（In vitro diagnosis -IVD: knowledge of Haematology/Biochemistry/CLIA ） to local distributors, keep communicating and cooperating with headquarters for local service strategy setup;
• Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimising inside and outside work procedures;
• Provide training to distributors service team, keep improving the service quality and customers satisfaction;
• Collect competitors service-related info, for self-improvement;
• Set up local operation platform, including but not limited to call centre establishment, spare part inventory management platform and customer care related program, etc.;
• Keep collecting end users feedback and suggestions, and optimising inside and outside workflow;
• Organize the value-added service activity locally to increase the companys image in the local market.
  
  

• Candidate must possess at least a Bachelors/college Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent
• At least 3 years of customer service-related experience in medical Industry, IVD product-related background will be preferred;
• Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
• Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;