Service Engineer (225-703)

A Service Engineer plays a pivotal role in ensuring that company products and machinery are fully functional, efficiently maintained, and rapidly repaired when necessary. As a key technical expert, the Service Engineer diagnoses and troubleshoots mechanical and technical issues for clients, reducing equipment downtime and maintaining high levels of customer satisfaction. This role involves a blend of technical know-how, problem-solving, and customer service, making it essential for the successful operation and satisfaction of any technical product environment. Service Engineers are often required to travel to client locations to provide on-site support, which makes them the face of the company in front of clients. To excel in this position, individuals must have solid technical skills, a proactive attitude towards troubleshooting, and the ability to communicate effectively with clients to understand and solve their problems efficiently.

Responsibilities

• Diagnose and troubleshoot technical issues reported by customers in a timely manner.
• Perform regular maintenance and service visits to client sites to ensure equipment efficiency.
• Coordinate with other technical departments to ensure comprehensive problem resolution.
• Provide technical support over calls and on-site to resolve client issues effectively.
• Document all service and repair activities for accurate record-keeping and analysis.
• Train customers on the correct usage and maintenance of the equipment and machinery.
• Conduct routine checks on equipment to preemptively identify and address potential issues.
• Stay updated with technological advancements and service protocols to offer the best solutions.
• Manage and maintain service tools and ensure they are up-to-date and functional.
• Work collaboratively with clients and other departments to improve product designs.
• Respond promptly to customer inquiries and follow up to ensure satisfactory resolution.
• Provide feedback to product development teams for product improvements based on field experience.

Requirements

• Bachelor’s degree in Engineering, Technology, or a related technical field.
• Minimum of three years of experience in a similar field-based service role.
• Strong analytical and troubleshooting skills for efficient problem resolution.
• Excellent communication skills for client interaction and team coordination.
• Willingness to travel frequently to client locations for on-site support.
• Familiarity with the latest technology and machinery service protocols.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.