Service Engineer (225-1003)

A Service Engineer is responsible for ensuring that technical products and services function efficiently and effectively. This crucial role involves diagnosing and repairing equipment issues, installing and maintaining systems, and providing excellent customer service to clients. The Service Engineer works closely with development teams, providing feedback on product functionality and user experience. This role requires a blend of technical expertise and customer interaction skills. Service Engineers are often required to travel to client sites to perform installations, repairs, or maintenance, making it an excellent opportunity for individuals who enjoy problem-solving and working hands-on with technology. The ability to explain complex technical information in a clear, concise manner is essential in this role, as is the capability to work independently while also being part of a larger team.

Responsibilities

• Diagnose and troubleshoot technical issues with equipment effectively and efficiently.
• Conduct regular maintenance and preventive care for various technical systems.
• Install new equipment and ensure all systems are functioning correctly.
• Provide thorough and detailed service reports documenting customer complaints and issues.
• Maintain a strong understanding of company products and services.
• Collaborate with technical support and development teams to refine service processes.
• Offer timely and professional technical support to clients both remotely and onsite.
• Train clients on proper operation and care of equipment and systems.
• Build relationships with clients to ensure their long-term satisfaction and loyalty.
• Continuously update personal knowledge regarding technical trends and solutions.
• Ensure compliance with company quality and safety standards at all times.
• Respond promptly to service calls and manage workload to meet deadlines.

Requirements

• Bachelor’s degree in Engineering, Electronics, or a related field preferred.
• Proven experience as a Service Engineer or similar technical role.
• Strong technical troubleshooting and problem-solving skills are essential.
• Excellent communication skills, both written and verbal, are required.
• Ability to work independently and manage multiple projects simultaneously.
• Valid driver’s license and willingness to travel to client sites as needed.
• Familiarity with various service tools and digital diagnostics software.