Service Delivery Manager - Secure Cloud Services DV Security Clearance

Position Description

At CGI, you will lead the delivery of secure, high-impact services that support mission-critical operations across the Space, Defence and Intelligence sector. As a Service Delivery Manager, you will ensure the seamless operation of cloud-based services, driving performance, reliability and continuous improvement. Working with clients and strategic partners, you will take ownership of service outcomes, foster strong relationships, and contribute innovative ideas within a collaborative and supportive environment focused on excellence.

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

Your future duties and responsibilities

In this role, you will oversee end-to-end service delivery across secure cloud-based environments, ensuring services meet performance, quality and compliance expectations. You will take ownership of service outcomes, acting as the primary point of contact for stakeholders while driving continuous improvement and operational excellence across complex IT services.

Working closely with technical teams and partners, you will coordinate delivery, manage risks and issues, and ensure services remain aligned to evolving client needs.

You will bring structure, innovation and leadership to service management, supported by a collaborative culture that enables you to grow and succeed.

• Lead & Deliver end-to-end service management across secure environments
• Engage & Influence client stakeholders, building trusted relationships
• Monitor & Improve service performance against agreed SLAs and KPIs
• Manage & Mitigate risks, issues and dependencies effectively
• Coordinate & Align cross-functional teams and external partners
• Report & Communicate service performance, risks and commercial status
• Drive & Embed continuous service improvement initiatives
  
  

Required Qualifications To Be Successful In This Role

You should have strong experience in service delivery or IT service management within complex or secure environments, with the ability to manage stakeholders, drive performance and lead service improvements. A good understanding of ITIL practices and cloud-based services is important.

• You should have proven experience in service delivery and IT service management
• Strong stakeholder communication and engagement skills
• Experience leading and coordinating cross-functional teams
• Solid understanding of risk and issue management
• Knowledge of ITIL frameworks and best practices
• Understanding of Oracle cloud infrastructure
• Experience with performance reporting and service metrics (desirable)
• Commercial awareness, including T&M and fixed price models (desirable)
• Experience driving continuous service improvement (advantageous)
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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