Service Coordinator (225-915)

The Service Coordinator is a pivotal role in ensuring the smooth functioning and efficient delivery of services within an organization. The primary objective is to manage and coordinate all service-related activities to enhance client satisfaction and operational efficiency. The role demands excellent organizational abilities, communication skills, and a strong problem-solving mindset. The Service Coordinator acts as a bridge between clients, service providers, and the internal team, ensuring that service requests are accurately fulfilled, and any issues are promptly addressed. An individual with a proactive approach and the ability to manage multiple tasks simultaneously will excel in this role. A deep understanding of the services provided by the organization, coupled with strong interpersonal skills, will be essential in successfully meeting and exceeding client expectations.

Responsibilities

• Coordinate and oversee the scheduling of service tasks and appointments efficiently.
• Communicate effectively with clients to understand their service needs and priorities.
• Assist in the development and implementation of service policies and protocols.
• Maintain accurate records of all service activities, client interactions, and feedback.
• Monitor service delivery processes to ensure adherence to quality standards.
• Collaborate with internal teams to streamline service operations and enhance productivity.
• Act promptly to resolve any issues or discrepancies in service delivery reported by clients.
• Provide necessary training and support to service staff to ensure high-quality service delivery.
• Prepare and present regular reports on service operations and client satisfaction metrics.
• Facilitate communication between clients, service staff, and management for seamless operations.
• Identify opportunities for service improvements and implement strategic changes accordingly.
• Ensure compliance with industry regulations and organizational standards at all times.

Requirements

• Bachelor's degree in Business Administration or a related field preferred.
• Proven experience as a Service Coordinator or similar role in a service-oriented industry.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills with a focus on client satisfaction and problem-solving.
• Proficiency in using service management software and other relevant computer applications.
• Ability to work collaboratively with cross-functional teams and diverse clients.
• Strong knowledge of the industry’s standards and regulatory requirements.