Service Coordinator 11N25

The role of a Service Coordinator is integral to ensuring the seamless delivery of services within an organization. As a Service Coordinator, you will be responsible for managing client interactions, supervising service delivery, and handling the coordination of tasks among various departments. Your role will involve liaising with clients to understand their needs and ensuring that service providers are equipped to meet these requirements. You will also play an essential part in troubleshooting issues that may arise and implementing solutions promptly. This dynamic position is ideal for a proactive and organized individual who excels in communication and has a passion for providing exceptional service. By maintaining a customer-focused approach, your efforts will contribute towards enhancing client satisfaction and fostering long-term relationships. You will join a dedicated team of professionals working together in a fast-paced environment where your contributions will significantly impact organizational success.

Responsibilities

• Coordinate and oversee the daily operations of the service team to ensure efficiency.
• Develop and maintain strong relationships with clients to understand their service needs.
• Communicate with service staff to ensure they are informed of clients' requirements.
• Troubleshoot and provide quick resolutions to client issues as they arise.
• Monitor service delivery processes and suggest improvements for enhanced performance.
• Prepare reports and documentation related to service delivery for management review.
• Facilitate training sessions for the service team to enhance their product knowledge.
• Ensure compliance with company policies and industry regulations in all service activities.
• Manage service contracts and renewals to ensure continued client subscriptions.
• Coordinate with multiple departments to streamline service-related workflows.
• Track and analyze service delivery metrics to measure team performance over time.
• Conduct client satisfaction surveys to gather feedback for service improvement initiatives.

Requirements

• Proven experience in a service coordination or customer service role is required.
• Excellent communication and interpersonal skills for client and team interaction.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Proficiency in using service management software and office applications.
• Ability to work independently and make sound decisions under pressure.
• Detail-oriented mindset to ensure accurate documentation and service reporting.
• Bachelor's degree in Business Administration or a related field is preferred.