Service Advisor

Job Description

• Ensure that you collect as much information as possible on customers' concerns to help the tech fix the vehicle first time.
• Try not to say no to the customer work out a way to find a alternative solution.
• To update customer details during each visit.
• To remind customers of previous highlighted repairs that now may need attention.
• Always check to make sure repair parts and ordered parts are in stock.
• Monitor the repair time compared to the promise time for updating the customer due to any changes.
• Ensure service history is up to date.
• This position will be the main point of contact for customers.
• Service appointments are received in a timely manner.
• To provide a warm welcome and promptly address any issues the customer may have.
• To maintain clear and regular communication with the customer throughout the maintenance visit.
• Start to build a strong relationship to ensure customer loyalty and retention.
• Always be ready to help the customer to prioritize urgent safety repairs over non safety repairs.
• Having the financial acumen to understand how the department makes profit.
  
  

• Cont Operational:
• Also, advising the customer's necessity of other repairs apart from the fault indicated by the customer.
• Maintain register for daily booking of vehicles and delivery time of vehicles for follow up.
• Arrange for LPO's and close the Job Cards without delay.
• Coordinate with floor in charge and follow up regularly with the delivery time.
• Taking decision to finalize the estimation with discount, advising customer based on the make model to spend, where viable.
  
  

• Receive the customers with smiling face and attend the customer by listing the nature of the problems, complaints, service required for the vehicle.
• Arrange for Test drive the vehicle to understand the complaints referred by the customer and give approx. cost of repair in terms of labor and parts.
• Fill the 'T' Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively.
• Getting approval of quotations and passing the message to control room to proceed with the repairs.
• Ensure all the repairs are carried out as per Job Card before committed delivery time.
• Intimating and taking prior approval from the customer for any repair not discussed earlier.
  
  

• Service Advisor acts as a liaison between the technician and the customer and needs to be able to communicate with both effectively. must explain repair recommendations in layman's terms to their customers, while also briefing mechanics on customer needs and managing repair schedules.
  
  

• N/A.
  
  

• Diploma or Degree in Automobile or Mechanical Engineering.
  
  

• N/A.
  
  

• 3 to5 years of experience as a Mechanical Service Advisor in Automobile Industry.