Service Advisor

Job Description

Efficiently relaying vehicle issues and repair time frames to customers and conveying customer concerns to the service department.

Demonstrates exceptional customer service abilities and a keen emphasis optimizing post-sale revenue by emphasizing supplementary services and client retention to improve the overall customer experience.

Responsibilities

• Maximize revenue by promoting and recommending additional services/products, emphasizing unique features and benefits.
• Act as a liaison between customers and the service department, serving as a brand ambassador.
• Provide honest and clear communication about vehicle issues, repair timeframes, and costs.
• Deliver exceptional customer service with a focus on retention and upselling of supplementary services.
• Greet and assist customers, ensuring a smooth and welcoming service experience.
• Schedule customer appointments and manage the service department’s workflow.
• Provide maintenance and repair recommendations, estimates, and approvals before work begins.
• Coordinate with Parts Advisor to ensure availability of spare parts.
• Manage customer complaints, escalations, and feedback while maintaining accurate service history.
• Ensure repairs are carried out as per job cards and delivered on committed timelines.
• Streamline communication between customers, technicians, and the service team.
  
  

Qualifications

• Diploma or Degree in Automobile or Mechanical Engineering.
• Strong technical background with knowledge of new automotive technologies.
• 3 to 5 years of experience as a Mechanical Service Advisor in the automobile industry.
  
  

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

---