Service Advisor

Job Description

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

Strategic

RESPONSIBILITIES

• Cont Operational:
• Also, advising the customers necessity of other repairs apart from the fault indicated by the customer.
• Maintain register for daily booking of vehicles and delivery time of vehicles for follow up.
• Arrange for LPOs and close the Job Cards without delay.
• Coordinate with floor in charge and follow up regularly with the delivery time.
• Taking decision to finalize the estimation with discount, advising customer based on the make model to spend, where viable.
  
  

Operational

• Receive the customers with smiling face and attend the customer by listing the nature of the problems, complaints, service required for the vehicle.
• Arrange for Test drive the vehicle to understand the complaints referred by the customer and give approx. cost of repair in terms of labor and parts.
• Fill the T Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively.
• Getting approval of quotations and passing the message to control room to proceed with the repairs.
• Ensure all the repairs are carried out as per Job Card before committed delivery time.
• Intimating and taking prior approval from the customer for any repair not discussed earlier.
  
  

People Management

• Service Advisor acts as a liaison between the technician and the customer and needs to be able to communicate with both effectively. must explain repair recommendations in laymans terms to their customers, while also briefing mechanics on customer needs and managing repair schedules.
  
  

Product/Process Improvement

• N/A.
  
  

Qualifications

Education & Certifications:

• Diploma or Degree in Automobile or Mechanical Engineering.
  
  

Knowledge & Skill

• N/A.
  
  

Experience

• 3 to5 years of experience as a Mechanical Service Advisor in Automobile Industry.
  
  

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.

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